Shipping & Delivery

SHIPPING FOR SMALL ORDERS

To save you money we use Royal Mail 2nd Class standard service Because of this we can’t guarantee when your order will arrive.  Royal mail state that 2nd class can take up to 10 days, but its usually within the week.

Some orders need personalised printing (like business cards) – please allow us 24 hours to produce the cards and then we post it out.  Every effort is made for a speedy service and most orders are delivered within 10 days.
If you required an express delivery service then you can now choose this option at checkout.  Prices range from £6.95 – £7.95 depending on weight.    The express delivery usually takes 48 hours (don’t forget we have to print it! 

We would love to offer Amazon style delivery but we are not Amazon.   Orders received after 3pm will normally be counted as being received on the next day as we will not be able to make the post for 5pm.  You would be surprised how many people order at 9pm or even 2am and expect next day service!  Be patient your order will come and because we won’t rush quality, your products will be better for it.  Chill V  🙂

We normally dispatch by Royal Mail Post. This is not a guaranteed service. All orders are normally dispatched within 5 working days (UK ONLY)
We are not responsible for Royal Mail delivery times/schedules.

SHIPPING COSTS 
UK
Spend upto £15 =  delivery charge is £1.95
Spend over £16 – £24 then delivery is £3.50
(FREE DELIVERY ON ORDERS OVER £25)

EUROPE & Euros €€

Spend upto €39.00 =  delivery charge is €8.00 flat rate
Spend over €40.00 and delivery is FREE
(FREE DELIVERY ON ORDERS OVER €40.00)

An email will be sent saying ‘posted’ to your account email the day its sent to post (allows for evening completions).

SHIPPING FOR LARGE RUN ORDERS  – 

– Large orders are dispatched via Courier (Interlink) and will be delivered within 2-4 working days from date of dispatch.

– We do not normally split orders – each order is normally completed when all items are available (with the exception of the Large Run orders which are sent separately). If we feel the wait may be longer than expected we will send other goods first and personalised items will follow.

– Please ensure your SHIPPING ADDRESS is correct. If any parcel is delivered wrongly we cannot be held responsible. Any parcels returned to us, there will be a £5 Administrative Fee plus the cost of postage to repost.

 

SHORTAGES​

Please check your order carefully when it arrives.  All claims regarding shortage  of items MUST be made within 7 days of parcel delivery date.  No claims for shortages can be entertained after this time .

NON DELIVERY  

After dispatch your parcel should normally be with you within 2-3  working days. Please monitor your tracking details after you have received notification of parcel dispatch and contact us as soon as possible if you suspect there is a problem.  Claims for NON DELIVERY cannot be entertained longer that 21 days from dispatch date.